Trust Wallet Balance Not Showing? Here’s the Fix
You open Trust Wallet. You expect to see your balance. Instead, you see a big, fat zero. Or maybe your Bitcoin is there, but that new meme coin you bought on PancakeSwap is nowhere to be found. Your heart drops. You think you’ve been hacked.
I’ve been in the crypto space since the early days of Ethereum. I’ve seen this “missing balance” panic thousands of times. Most of the time, your money is perfectly safe. It’s sitting on the blockchain, but the app is having a hard time showing it to you. Trust Wallet is a “non-custodial” wallet. It’s just a window to the blockchain. Sometimes, that window gets dirty or stuck.
I spent the last week digging through dev logs, node status reports, and user complaints to build this guide. Here is exactly how to find your missing crypto and fix Trust Wallet once and for all.
Quick Summary:
- Your crypto isn’t gone; it’s just not “talking” to the app interface.
- The most common fix is manually adding a Custom Token using the correct Contract Address.
- Check the Block Explorer (Etherscan, BscScan) to see your actual on-chain balance.
- Network mismatches (sending BEP-20 to an ERC-20 address) are the leading cause of “missing” funds.
- Avoid scams: Trust Wallet support will never ask for your Seed Phrase.
Is It Really Gone? Reality Check
Before you freak out, we need to distinguish between a display error and a theft. If your wallet were drained, you would see an outgoing transaction in your history that you didn’t authorize. If there is no transaction history showing the coins leaving, they are still there.
Trust Wallet relies on Nodes (servers) to pull data from various blockchains like Ethereum, Binance Smart Chain (BSC), and Solana. If those nodes are lagging or your internet connection is spotty, the app shows zero. It’s a communication breakdown, not a heist.
The 30-Second Quick Fixes
Don’t start digging into technical settings yet. Try these blunt-force fixes first. They work 60% of the time.
- Kill the App: Swipe it away and restart it. This forces the app to re-sync with the API.
- Toggle Your VPN: Trust Wallet’s servers sometimes block certain IP addresses. If you’re on a VPN, turn it off. If you’re not on one, try turning one on.
- Check Your Internet: Switch from Wi-Fi to cellular data. High-latency connections often cause the app to time out before the balance loads.
- Update the App: Go to the App Store or Google Play. If you’re running an old version, the RPC endpoints might be outdated.
The Custom Token Trap (Most Common Fix)
This is the big one. You bought a token, the transaction was successful, but the token doesn’t show up in your list. Trust Wallet doesn’t automatically track every single one of the millions of tokens in existence. You have to tell the app to look for it.
To fix this, you need to manually add the token. Here is the process I use:
- Go to a Block Explorer like BscScan or Etherscan.
- Paste your public wallet address into the search bar.
- Look at the “Token” dropdown menu. If you see your coins there, copy the Contract Address.
- Back in Trust Wallet, tap the “Add Tokens” icon (top right).
- Tap the “+” sign.
- Select the correct Network (e.g., Binance Smart Chain or Polygon).
- Paste the Contract Address. The Symbol and Decimals should auto-fill.
- Hit “Save.”
Your balance should now appear instantly. If it doesn’t, you likely selected the wrong network in step 6.
Network Mismatches: The Wrong Pipe Problem
I see this constantly. A user sends USDT from an exchange to Trust Wallet. They chose the BEP-20 (BSC) network because the fees are cheap. But in Trust Wallet, they are looking at the ERC-20 (Ethereum) USDT wallet.
The money isn’t lost, but it’s in a different “pocket.” You need to enable the specific version of the token for the network you used. If you sent funds via Polygon, you must enable the Polygon version of that token. If you used TRC-20 (Tron), you need to enable that. Check your exchange withdrawal history to see which network you actually used.
Node Connection Failures and RPC Errors
Trust Wallet acts as a bridge. It connects to Remote Procedure Call (RPC) nodes. These nodes are the “phone lines” to the blockchain. Sometimes, the phone line is busy or down.
If you see a spinning wheel or a “No Internet Connection” error despite having 5G, the node is likely the culprit. You can’t manually change nodes in Trust Wallet like you can in MetaMask. Your only option here is to wait or re-import your wallet to trigger a fresh connection to a different node.
App Cache and Versioning Issues
On Android, the app cache can get bloated. This leads to “ghost” balances—showing money you already spent or showing zero when you have funds.
Go to your phone settings, find Trust Wallet, and Clear Cache. Do NOT “Clear Data” unless you have your 12-word seed phrase backed up. Clearing data will wipe the wallet from your phone, and without that phrase, your money is gone forever.
The “Derivation Path” Headache
This is a technical nightmare that usually happens when you migrate from another wallet like Ledger, Atomic Wallet, or Exodus to Trust Wallet.
Every wallet uses a “Derivation Path” to turn your seed phrase into public addresses. If Trust Wallet uses a different path than your old wallet, it will generate a completely different set of addresses. You’ll see a balance of zero because you’re technically looking at a different “account” generated by the same phrase.
If this happens, you might need to use a more advanced wallet like MyEtherWallet or BlueWallet where you can manually set the derivation path (e.g., BIP-44, BIP-49, or BIP-84).
Blockchain Lag vs. App Display
The blockchain is the truth. The app is just a suggestion. If you just finished a swap on Uniswap or PancakeSwap, it might take 5–10 minutes for the app to reflect the change.
The Mempool (where transactions wait to be confirmed) can get congested. If Gas Fees spike, your transaction might be stuck in “Pending” for hours. Use a block explorer to check your Transaction Hash (TxID). If it says “Success,” the money is there. If it says “Pending,” you just have to wait.
Security Check: Dusting Attacks and Scams
Did you suddenly find $50,000 worth of a random token you’ve never heard of? Don’t touch it.
This is a Dusting Attack. Scammers send small (or fake large) amounts of tokens to thousands of addresses. When you try to swap or sell these tokens, the Smart Contract might ask for permission to “spend” your other coins, effectively draining your wallet. If a balance isn’t showing and it’s a legitimate coin, follow the steps above. If a balance *is* showing and you didn’t buy it, ignore it.
Dealing with Low Liquidity or Unlisted Tokens
Sometimes your token count is correct, but the dollar value is zero. This happens because Trust Wallet pulls its price data from CoinMarketCap or CoinGecko.
If the token is very new, has low liquidity, or isn’t listed on these major price aggregators, Trust Wallet won’t show a price. Your tokens are still there; the app just doesn’t know what they are worth in USD. You can verify the value by going to a DEX (Decentralized Exchange) and seeing what the “Swap” value is for USDC or BNB.
When to Re-Import Your Wallet
If you’ve tried everything and the balance is still wrong, it’s time for the “Nuclear Option.” You need to delete the wallet and re-import it using your Secret Recovery Phrase.
WARNING: Do not do this if you don’t have your 12 or 24 words written down. There is no “Forgot Password” button in crypto.
- Verify your seed phrase is correct (Settings > Wallets > i-icon > Show Recovery Phrase).
- Delete the Trust Wallet app.
- Reinstall it from the official store.
- Select “I already have a wallet.”
- Enter your phrase.
This forces the app to re-index every single one of your assets from scratch. It usually clears up any deep-seated sync issues.
Troubleshooting Specific Chains
Different chains have different quirks. Here’s what I’ve observed:
- Solana (SOL): Frequently has network congestion. Your balance might disappear for an hour during high-traffic NFT mints.
- Bitcoin (BTC): Uses UTXO. Sometimes, Trust Wallet struggles to aggregate multiple small “change” addresses into one total balance.
- Ethereum (ETH): High gas fees can lead to “dropped” transactions that look like they left your wallet but actually failed.
Advanced Tools: Using Block Explorers to Verify
If you want to be a pro, stop relying on the Trust Wallet home screen. Use these tools to see the “God View” of your money:
- Etherscan: For ETH and all ERC-20 tokens.
- BscScan: For Binance Smart Chain and BEP-20 tokens.
- Polygonscan: For Polygon (MATIC) assets.
- Solscan: For Solana assets.
If the block explorer says you have 1.5 ETH, you have 1.5 ETH. Period. If Trust Wallet says you have 0, Trust Wallet is lying to you.
Final Checklist: Keeping Your Balance Visible
To prevent this headache in the future, follow these rules:
- Keep a log: Write down which network you used for each purchase (BSC, ETH, Cronos, etc.).
- Add tokens immediately: As soon as you buy a new coin, add the custom contract address.
- Check the status: Follow @TrustWallet on X (Twitter) to see if they are having server issues.
- Don’t panic: As long as your seed phrase is safe and you haven’t signed a malicious smart contract, your crypto is fine.
Conclusion: The Blockchain Never Lies
Trust Wallet is a great tool, but it’s just software. Software has bugs. The blockchain, however, is an immutable ledger. It doesn’t forget your balance.
Most “missing” balances are just a result of the app not knowing where to look. Whether it’s a custom token address you forgot to add, a node that’s acting up, or a network mismatch, the fix is usually just a few taps away. Stop staring at the zero and go check the block explorer. That’s where the truth lives.
If you’ve followed every step in this guide and still see nothing on the block explorer, then—and only then—should you worry about whether the funds were actually sent or if your wallet was compromised. But for 99% of you? Your money is right where you left it. The window was just foggy.